About the job
Company Description
NEXA, Maruti Suzuki’s premium sales channel, aims to go beyond just selling cars by creating a differentiated retail experience for discerning customers. Established in 2015, NEXA focuses on offering inspiring experiences through its premium cars, innovative technologies, and lifestyle experiences. With a diverse range of vehicles like the Grand Vitara, Fronx, Invicto, Jimny, Baleno, Ignis, Ciaz, and XL6, NEXA caters to various customer preferences. Beyond its showrooms, NEXA offers a world of premium experiences through NEXA Music, NEXA Lifestyle, and NEXA Journeys. In just five years, NEXA’s customer base has exceeded 1.1 million, making it the third-largest automobile channel in India, supported by a robust network of over 370 showrooms across more than 200 cities.
Role Description
This is a full-time, on-site role for a Relationship Manager located in Jabalpur. The Relationship Manager will be responsible for managing customer relationships, enhancing customer satisfaction, and ensuring an extraordinary brand experience for each client. Daily tasks include understanding customer requirements, providing detailed information about premium vehicles, assisting in the purchase process, and handling customer queries. The role also involves coordinating with the sales and service teams to deliver best-in-class services and drive customer satisfaction.
Qualifications
- Selling skills.
- Strong communication and interpersonal skills for managing customer relationships
- Sales expertise and product knowledge, especially in the automotive industry
- Excellent customer service skills and the ability to provide a premium customer experience
- Problem-solving skills and attention to detail
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred
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